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Spartacus Maximus
Black Belt
Black Belt

Joined: 01 Jun 2014
Posts: 1253

Styles: Shorin ryu

PostPosted: Mon Apr 17, 2017 6:19 pm    Post subject: Reply with quote

There certainly are situations and business interactions where "customer is king" applies, but besides customer service or the hospitality industry it probably does not apply very well. In the case of martial arts instruction, which is a specialty service, must accept and trust the instructor's ability to teach skills, manage and supervise everything within the school.

This is the same as other specialty services such as the construction example given by Matsu. The customer may have preferences, but if something cannot be done or is only possible provided that XYZ, the customer MUST accept expert/experienced judgment or go elsewhere. Whining, complaining or threatening to sue will not make an unreasonable or impossible request happen.
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The Pred
Blue Belt
Blue Belt

Joined: 26 Jun 2003
Posts: 296

Styles: Goju Ryu

PostPosted: Tue Apr 18, 2017 7:40 am    Post subject: Reply with quote

So it seems like we are all in agreement with each other !
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