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karateka200
White Belt
Joined: 21 Jun 2006
Posts: 4
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Posted: Wed Feb 28, 2007 1:08 pm Post subject: Do not order from Meijin (Dragon Associates)!!! |
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Hi all, just wanted to share a cautionary tale about ordering Meijin uniforms from dragon-tsunami.org.
I order a pair of karate pants from them after reading about the great quality and low cost of Meijin uniforms. By mistake, the people at dragon-tsunami sent me the pants I ordered, along with a karate DVD. Having never ordered from them before, I assumed the DVD was complimentary, as many companies will send things of that nature to first time buyers to promote themselves and their products.
I then needed to exchange the uniform I bought for a larger size, so I sent it back and asked for an exchange. Upon calling to check on my return order status, I was told, very rudely, by the customer service rep that I should not have accepted the DVD since I did not order it, and that my uniform would not be exchanged unless I returned the DVD and paid for the return shipping myself. I tried explaining to them that I should not be forced to pay the shipping, since it was THEIR mistake that I received it in the first place. I also asked to speak with any other customer service reps, and was told that was not possible. This person was very rude to me, and kept insisting that I was trying to keep something I did not order, never acknowledging the fact that it was their fault, NOT MINE, that I received the extra DVD.
I am extremely disappointed with dragon tsunami and their service and will most definitely not order from them again. |
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learning kempo-karate
Orange Belt
Joined: 18 Feb 2007
Posts: 158
Location: Big Island of Hawaii
Styles: Universal Kempo-Karate, Shotokan Karate, Judo
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Posted: Wed Feb 28, 2007 4:41 pm Post subject: |
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Hello, A mistake by the company may have been an honest one. It sounds like there sales reps need more verbal training.
I would just send the pants along w/ the video back together..(keeps the cost down).
Hopefully you will get another pants back. (at least you can be fair and honest) ...also NEVER assume anything......Aloha |
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karateka200
White Belt
Joined: 21 Jun 2006
Posts: 4
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Posted: Wed Feb 28, 2007 5:58 pm Post subject: |
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learning kempo- the problem is, I've already sent back the pants because I wanted to exchange those. I was never told to send back the DVD until I called to check on my pants exchange order. Only then, did they tell me that I had to send back the DVD in order to get my pants exchanged. So now I have to pay extra shipping to correct their mistake so that I can get the pants I ordered. |
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AikiGuy
Orange Belt
Joined: 06 Dec 2005
Posts: 192
Location: Ohio
Styles: . Aikijutsu, . Goshin Jutsu Karate
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Posted: Fri Mar 02, 2007 7:37 am Post subject: |
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Thanks for the tip. I will try to avoid Dragon-tsunami. I do not think you are being treated fairly though. I ordered a CD through Century and they sent me my CD plus a different CD by mistake. I heard it is a law that if you receive something by mistake, you cannot be made to pay for its return. The sender should pay. When I got the 2 CD's, I called and asked if they wanted it back (which would be reasonable), but they said they don't make customers pay for their mistakes. I thought they would pay for the postage and resell it since it was not opened. But they said just keep it because it was only a $20 item and they would not care enough to pay for postage. I think these people are trying to get you to fix their mistake and hoping you don't know any better. I don't know if the law I mentioned is in effect across the whole country, but I know lots of places that do it that way because it is good business. I would call back and hope to speak to someone else. Ask for a supervisor and try to get better help from them. I would not accept that ridiculous answer they gave you. I think they should pay for returning the item. _________________ Paranoia is not a fault. It is clarity of the world around us. |
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baronbvp
Black Belt
Joined: 27 Feb 2005
Posts: 1151
Location: Berlin, Germany
Styles: Muay Thai, boxing, JKD/MMA, Shorin Ryu, military combat arts, fencing, archery
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Posted: Sat Mar 03, 2007 8:33 am Post subject: |
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Great point, I agree. You are under no obligation to pay return for postage for something you didn't order. If there remains a dispute, cancel the transaction with your credit card company. Then send back the pants and DVD, and shop elsewhere. _________________ Only as good as I make myself be, only as bad as I let myself be.
Martial arts are like kinetic chess. Your move. |
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Chuilli, Kyo Sah Nim
Orange Belt
Joined: 23 Apr 2007
Posts: 141
Location: Mass
Styles: Tang Soo Do/Chinese Kempo
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Posted: Sun May 06, 2007 10:30 am Post subject: |
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jeez thats awful, thanks for the warning. _________________ K.Chuilli
2nd Dan, Instructor
Kyo Sah Nim
Moo Duk Kwan Tang Soo Do |
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Pacificshore
Black Belt
Joined: 26 Mar 2002
Posts: 1698
Location: West Coast
Styles: Chinese Kenpo/Kara-Ho Kempo
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Posted: Sun May 06, 2007 10:36 am Post subject: |
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Funny, I've been a long time customer with them, and never experienced this kind of customer service. That is too bad, and hopefully it was just a bad day for that person on the other end of the phone _________________ Di'DaDeeeee!!!
Mind of Mencia |
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P.A.L
Black Belt
Joined: 26 May 2004
Posts: 1263
Location: Texas
Styles: Shorin-ryu
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Posted: Mon May 07, 2007 11:30 pm Post subject: |
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next time remind them that a DVD would not cost them more than $3 that's why they want you to pay for the shipping back.a call tag by UPS would cost them more. |
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MrGoju
White Belt
Joined: 09 Jul 2011
Posts: 6
Location: Southampton, UK
Styles: Okinawan Goju Ryu
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Posted: Sun Jul 10, 2011 9:51 am Post subject: |
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They more or less make their own DVDs anyway ! a mate of mine ordered a gi from then (from the UK) and it took nearly 2 months my shuriedo gi with embroidery and custom tailoring came quicker ! They are very rude and need a lesson in manners !!!!! _________________ Pain is a Weakness leaving the Body ! |
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Akikazeninja
Yellow Belt
Joined: 15 Jul 2010
Posts: 81
Styles: Ninjutsu Jujutsu Taijutsu Commando Krav Maga
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Posted: Sun Jul 10, 2011 12:10 pm Post subject: |
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It is funny you post this because I was looking at buying a meijin and then I saw a post identical to this one on another forum saying that their customer service is horrible and so I ordered the ronin because if I ever hear if a company that doesn't treat its customers like they should I never buy from them. It just makes sense that if you own a company and you want people to have an enjoyable and smooth experience buying from you so they come back for more not leave angry and boycott you. _________________ The path leading to anger and conflict is wide and easy to travel the path leading to self control and discipline is narrow and difficult |
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